Refund policy

Returns & Refund Policy

Thank you for shopping at Leonardslee Online Gift Shop. We strive to provide you with the best products and shopping experience possible. In the event that you are not entirely satisfied with your purchase, we have implemented the following refund policy:

1. Returns and Refunds Eligibility:

You may return any unused and unopened item purchased from our online store within 30 days of the delivery date. To be eligible for a refund, the item must be in its original condition, including all original packaging, tags, and labels and be in a re-saleable condition.

2. Return Process:

To initiate a return, please email our customer service team at onlineorders@leonardsleegardens.co.uk with the following information:

- Order number

- Item(s) being returned

- Reason for the return

3. Return Shipping:

Please ship the item(s) along with your proof of purchase securely to the address provided by our customer service team.

Please note that the customer is responsible for the shipping costs associated with returning the item, including packaging and postage.

4. Refund Processing:

Once we receive the returned item and verified its condition, we will process your refund within 10-14 days from posting your product to receiving the return on the payment card used at the original purchase .

- The refund will be issued to the original payment method used for the purchase.

- Please note that shipping charges are non-refundable.

5. Non-Returnable Items:

Certain items are non-returnable, including gift cards and vouchers,  personalised or customised items, perishable goods, soaps and items not in their original condition.

  • Returned products must be in the original condition with relevant tags attached.

  • Jewellery items cannot be returned or exchanged for health and safety reasons.

  • Confectionary items also cannot be returned.

  • Sale or reduced items cannot be returned.

6. Damaged or Defective Items:

In the unfortunate event that you receive a damaged or defective item, please contact our customer service team at onlineorders@leonardsleegardens.co.uk immediately with photographic evidence . We will provide further instructions on how to return the item and arrange for a replacement or refund.

7. Exceptions:

This refund policy is subject to applicable law and does not affect your statutory rights as a consumer.

Please note that this refund policy applies only to purchases made through the Leonardslee Gardens Online Gift Shop. For items purchased from other sources or physical retail locations, please refer to their respective return policies.

If you have any questions or require further assistance regarding our refund policy, please email our customer service team at onlineorders@leonardsleegardens.co.uk. We are here to help.